Support service provided on-site four times per year

Included

Scope of Service

• On-site Preventive Maintenance (PM), including log checking and reporting, 4 times per year
• Corrective Maintenance (CM) support, provided remotely or on-site if required, up to 8 tickets per year
• Patch updates, if available/applicable

Exclusions

• • Change Requests (CR)
  • Firmware upgrades